SECURITY & PRIVACY POLICY
Security • Privacy • Trust
NutraBee Canada (“NutraBee”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in line with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Policy explains how we collect, use, disclose, and safeguard your information when you visit www.nutrabee.ca.
Last updated: March 4, 2026
Quick links
1. Information We Collect
Personal information you provide
When you place an order, create an account, subscribe, or contact us, we may collect:
- Contact details (name, email address, phone number)
- Shipping and billing details (address, postal code)
- Order details (products purchased, order history)
- Account details (login credentials and preferences)
- Customer support messages (when you contact us)
Information collected automatically
When you browse our site, we may automatically collect certain technical information to optimize performance and user experience:
- Device and browser details (e.g., type, language, operating system)
- IP address and approximate location (region/city level)
- Site usage data (pages viewed, time on site, clicks, referring pages)
- Cookies and similar tracking technologies (see “Cookies & analytics”)
2. How We Use Information
We use your information to deliver a consistent, secure, and high-quality customer experience, including to:
- Process orders, payments, shipping, and returns
- Create and manage customer accounts
- Provide customer support and respond to inquiries
- Improve our website, products, and service performance
- Send operational communications (order confirmations, shipping updates)
- Send marketing communications where permitted (you can opt out anytime)
- Help prevent fraud and protect our customers and business
5. How We Protect Information
We take a layered security approach designed to protect your information against unauthorized access, use, or disclosure. Our safeguards may include administrative, technical, and physical controls appropriate to the sensitivity of the information.
- Secure payment processing through trusted providers
- Access controls to limit internal data exposure
- Monitoring and operational practices to reduce fraud risk
No system is 100% secure, but we continuously review our controls to maintain strong security posture.
6. Your Choices & Rights
Depending on your circumstances and applicable laws, you may have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Withdraw consent for certain uses (e.g., marketing communications)
- Ask questions about our privacy practices and safeguards
7. Contact Us
If you have questions about this Policy or how your information is handled, contact us and we’ll respond as quickly as possible.
NutraBee Canada
Email: ask@nutrabee.com
Website: www.nutrabee.ca
Privacy FAQs
Quick answers to common privacy and security questions.
Do you sell my personal information?
No. We do not sell your personal information.
What information do you collect when I place an order?
We collect what we need to process your order—typically your name, contact details, shipping/billing address, and order details. Payments are processed securely through trusted payment providers.
How do you protect my information?
We use a layered security approach (administrative, technical, and operational safeguards) designed to reduce risk and protect information from unauthorized access, use, or disclosure.
Do you use cookies?
Yes—cookies help the site function properly (cart/checkout), remember preferences, and measure performance. You can manage cookies through your browser settings, but disabling them may impact site functionality.
Can I request access or corrections to my personal information?
Yes. Depending on your circumstances and applicable laws, you may request access to your information and ask us to correct inaccuracies. Contact us using the details in the “Contact Us” section.